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Returns and Exchanges - How to return your order

Easy Returns and Exchanges… Returns and Exchanges valid within 90 days of purchase 

Sometimes, something you order isn't quite right so we've made it really easy for you to return your order to us.

If you would like to return something, you can do so by sending your order back to the address at the bottom of your receipt and copied below.

Please ensure your item is in its original condition before you return it to us.

If you have used a link bracelet but would like to us to add or take out links, we can make the adjustment to the bracelet.

You may wish to send by Royal Mail Signed For delivery when posting your order back to us as we cannot be held responsible for goods that get lost in transit. We recommend you keep your recorded delivery receipt safe, just in case.

Always send your order back securely packaged and in a padded envelope and with the correct stamps. Please note most courier companies will not deliver to a PO Box. Please use the Royal Mail Postal Services.

In order for us to find your order and handle your return please make sure you include the following information with the order goods you are returning.

• Your name & full address

• Contact telephone number

• Order number

• Reason for returning

• Whether you would like an exchange or a refund

• If exchanging, please inform us of the product name and size you would like to exchange your order for.

• For Link Bracelets: Some customers buy a large size so that they can then adjust the size using a local jeweller (the links generally have standard pins holding them together), the charge is often smaller than the return postage to us and more convenient as the size can be better fine tuned.

Address for Returns: